📚Environment

How to file a pollution complaint on the SAMEER app (CPCB)

Report air pollution, garbage burning, and construction dust directly to the CPCB using the SAMEER app. Learn how to use the National Air Quality Index to hold officials accountable.

HowToHelp Editorial
10 min read
#SAMEER app#CPCB complaint#air pollution India#garbage burning complaint#National Air Quality Index#AQI buckets#Environment Protection Act#report pollution online

Your throat is scratchy and the air is thick

You are walking to your coaching centre or meeting friends at a local park, but the air feels like you are inhaling a tailpipe. You spot a massive pile of plastic waste being burnt on the corner, or a nearby construction project is sending clouds of grey dust into the neighborhood without any green screens. You want to stop it, but calling the police feels like overkill and writing a letter to the Municipal Corporation sounds like a black hole. This is where the SAMEER app comes in. It is the official tool of the Central Pollution Control Board (CPCB) that lets you report these violations directly from your phone in under two minutes.

What the law and rules actually say

Environmental protection in India isn't just a "good idea"; it is a legal mandate. Under Article 48A of the Constitution of India, the State is required to protect and improve the environment. More importantly, Article 51A(g) makes it your fundamental duty as a citizen to protect the natural environment.

The primary legislation governing this is the Air (Prevention and Control of Pollution) Act, 1981 and the Environment (Protection) Act, 1986. These laws give the Central Pollution Control Board (CPCB) and State Pollution Control Boards (SPCBs) the power to shut down polluting industries, fine violators, and set air quality standards.

The SAMEER app (Social Awareness and Monitoring of Environmental Resources) was developed by the CPCB to implement the National Air Quality Index (AQI). As of 2026, the AQI is divided into six categories based on the concentration of pollutants like PM2.5, PM10, Nitrogen Dioxide (NO2), and Sulphur Dioxide (SO2):

  1. Good (0–50): Minimal impact.
  2. Satisfactory (51–100): Minor breathing discomfort to sensitive people.
  3. Moderate (101–200): Breathing discomfort to people with lungs, asthma, and heart diseases.
  4. Poor (201–300): Breathing discomfort to most people on prolonged exposure.
  5. Very Poor (301–400): Respiratory illness on prolonged exposure.
  6. Severe (401–500): Affects healthy people and seriously impacts those with existing diseases.

Under the Plastic Waste Management Rules, 2016 (amended 2022), the open burning of plastic waste is strictly prohibited and carries heavy fines. Furthermore, the Graded Response Action Plan (GRAP), specifically in the National Capital Region (NCR) but increasingly adapted by other states, mandates specific actions (like stopping construction) when AQI crosses certain thresholds. If you see a violation of these rules, you have the legal standing to report it via SAMEER, and the CPCB is mandated to track the resolution of your complaint through the relevant local urban body (ULB) or SPCB.

Step-by-step playbook to filing a complaint

  1. Download and set up the SAMEER app

    Search for "SAMEER" on the Google Play Store or Apple App Store. Ensure the publisher is the "Central Pollution Control Board".

    • What to do: Open the app and grant it permission to access your location. This is crucial because the app automatically identifies which AQI monitoring station is closest to you.
    • Expected timeline: 2 minutes.
  2. Identify the specific violation

    Don't just report "bad air." For a complaint to be actionable, it needs to fall into a specific category. The app usually lists:

    • Garbage Burning: Open burning of municipal solid waste or leaves.
    • Construction/Demolition Activity: Lack of dust screens, uncovered transport of debris, or grinding without water sprays.
    • Unpaved Roads/Dust: Massive dust plumes from poorly maintained public roads.
    • Industrial Emissions: Visible black smoke from chimneys or illegal discharge.
    • Traffic Congestion: Prolonged idling causing localized pollution peaks.
    • Illegal Mining: Dust and noise from unauthorized quarries.
  3. Capture geotagged evidence

    This is the most important step. A text complaint is easy to ignore; a photo with a location stamp is not.

    • What to do: Use your phone’s camera to take 2–3 clear photos of the violation. Ensure the location (GPS) is turned on in your camera settings so the metadata proves exactly where the incident occurred.
    • Pro-tip: If it is a factory, try to get the name of the unit in the frame. If it is a construction site, try to capture the developer's board.
  4. Register the complaint in the app

    • Navigate: Click on the "Complaints" tab or the "+" icon.
    • Upload: Select the category of pollution. Upload the photos you just took.
    • Describe: Write a brief, factual description.
      • Bad example: "Too much smoke here, please help."
      • Good example: "Illegal burning of plastic and municipal waste behind Sector 4 Market. Happening daily between 7 PM and 9 PM. Strong acrid smell affecting residents."
    • Submit: The app will automatically tag your GPS coordinates. You will receive a unique Complaint ID.
  5. Tracking and the '48-hour' rule

    Once submitted, the complaint is routed to the relevant Nodal Officer of the local authority (like the Municipal Corporation or the State Pollution Control Board).

    • Timeline: Most urban bodies are expected to acknowledge the complaint within 24–48 hours.
    • Tracking: Go to the "My Complaints" section in the app. It will show the status: "Pending," "Assigned," or "Resolved."
  6. Escalation if the complaint is ignored

    If the status remains "Pending" for more than a week or is marked "Resolved" without any actual change on the ground, you need to escalate.

    • What to do: Take a screenshot of the unresolved complaint in the SAMEER app.
    • Action: You can File an RTI online asking the CPCB or the local Municipal Corporation for the "Action Taken Report (ATR)" on your specific Complaint ID.
    • Alternative: If the pollution is criminal in nature (e.g., hazardous waste dumping), you can learn How to file an FIR (and what to do if police refuse) under Section 278 of the Bharatiya Nyaya Sanhita (BNS), which deals with making the atmosphere noxious to health.

    Browse all civic-action playbooks

Where it usually breaks

The SAMEER app is a solid tool, but the Indian bureaucracy can still find ways to "ghost" your complaint. Here is where things usually go sideways and how to push back:

  1. The "Resolved" Lie: This is the most common frustration. You get a notification saying your complaint is "Resolved," but you look out the window and the garbage pile is still smouldering.

    • The Workaround: Do not let it slide. Use the "Reopen" or "Feedback" option in the app immediately. Upload a new photo of the ongoing violation with a newspaper or a digital timestamp to prove the "Resolved" status was fake. If the app doesn't allow a reopen, file a fresh complaint and mention the previous complaint ID, noting that "Action was reported but not performed on ground."
  2. Jurisdiction Ping-Pong: The CPCB (Central) might route your complaint to the SPCB (State), who then forwards it to the ULB (Urban Local Body/Municipality). Sometimes, your complaint gets stuck in a loop of "Not our department."

    • The Workaround: If your complaint is stuck in "Pending" for more than 7 days, skip the app and email the Nodal Officer of your State Pollution Control Board directly. You can find these contacts on the official SPCB website (e.g., dpcc.delhigovt.nic.in for Delhi or mpocb.mp.gov.in for MP). Mention the SAMEER Complaint ID in the subject line.
  3. The "No Violation Found" Ghosting: An official might visit the site at 12 PM when the illegal activity (like plastic burning or industrial discharge) only happens at 4 AM. They then close the case claiming "No violation found."

    • The Workaround: In your initial complaint, be hyper-specific about the time. Write: "Burning typically occurs between 3 AM and 5 AM." If they still close it, file an RTI (Right to Information) request to the relevant SPCB asking for the "Action Taken Report" and the specific time/date the inspection officer visited the site.
  4. App Technical Glitches: Sometimes the app refuses to upload photos or fails to detect your location accurately.

    • The Workaround: Ensure your GPS is on "High Accuracy" mode. If it still fails, take the photos manually, note the coordinates from Google Maps, and file the complaint via the CPCB’s web portal or the CPCB's official social media handles (X/Twitter is surprisingly effective for tagging @CPCB_OFFICIAL).

Templates & scripts

Copy, fill in the [highlighted] bits, and send.

Template 1: Email to SPCB Nodal Officer (When the app fails)

Subject: Urgent: Unresolved Pollution Complaint [SAMEER ID: XXXXXX] - [Your Area/City]

Body: Respected Nodal Officer,

I am writing to bring to your attention a persistent environmental violation at [Exact Location/Landmark]. I filed a complaint via the SAMEER app on [Date] (Complaint ID: XXXXXX) regarding [Type of pollution: e.g., open burning of plastic/dust from construction].

Despite the app status showing [Pending/Resolved], the violation continues on the ground, posing a health risk to residents. Under the Air (Prevention and Control of Pollution) Act, 1981, I request your office to:

  1. Conduct a site inspection during the hours of [mention time, e.g., 8 PM to 11 PM].
  2. Issue a 'Stop Work' notice or impose Environmental Compensation (EC) on the violator.
  3. Provide an update on the action taken within 48 hours.

Attached are geotagged photos of the violation.

Regards, [Your Name] [Your Phone Number]


Template 2: RTI Text (If they lie about fixing it)

To: Public Information Officer (PIO), [Name of State Pollution Control Board]

Subject: Request for Information under RTI Act 2005 regarding Complaint ID [XXXXXX]

Information Required:

  1. Provide a certified copy of the Action Taken Report (ATR) for complaint ID [XXXXXX] filed on the SAMEER app.
  2. Provide the name and designation of the officer who conducted the site inspection for this complaint.
  3. Provide the specific date and time when the site inspection was conducted.
  4. Provide copies of any notices or challans issued to the violator based on this complaint.

Template 3: Script for calling the SPCB/Municipal Helpline

"Hello, I am calling to follow up on a pollution complaint filed through the SAMEER app. The ID is [XXXXXX]. The issue is [Garbage burning/Construction dust] at [Location]. The app says it is resolved, but the pollution is still happening right now. Can you give me the contact number of the Junior Engineer or Inspector assigned to this area? I have photo evidence that no work has been done."

Frequently Asked Questions

1. Is my identity kept secret when I report on SAMEER?

While the app requires a login, your details are generally used for verification by the CPCB. However, when the complaint is forwarded to a local ground inspector, there is a small risk they might mention your name to the violator. If you are reporting a dangerous local "mafia" (like illegal sand mining), it is safer to use the CPCB’s anonymous tip-line or have an NGO file it on your behalf.

2. Does it cost anything to file a complaint?

No. Filing a complaint on the SAMEER app or through the CPCB web portal is completely free. If anyone asks for a "processing fee" to check your complaint, it is a scam or a bribe request.

3. What is the expected timeline for a resolution?

For "Emergency" categories like garbage burning, the CPCB guidelines suggest action within 24–48 hours. For larger issues like industrial pollution or road dust, it can take 7–15 days for a formal inspection and notice period.

4. Can I report a neighbor's smoking or a small kitchen fire?

Technically, no. SAMEER is for "Ambient Air Quality," meaning public/outdoor pollution. Personal disputes or indoor air issues are usually handled by the Resident Welfare Association (RWA) or, in extreme cases, the local police under "Public Nuisance" (Section 270–273 of the Bharatiya Nyaya Sanhita, 2023).

5. What if the polluter is a government department?

The law applies to everyone. If a government contractor is burning waste or a PWD road project is causing dust, you can and should report them. The SPCB has the power to fine other government bodies (like the Municipal Corporation) for non-compliance.

6. Can I use SAMEER for noise pollution?

The SAMEER app is primarily for air quality. For noise pollution (loudspeakers after 10 PM, construction noise at night), it is better to call the national emergency number **112** or use your city's specific police "Noise Pollution" helpline.

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How to file a pollution complaint on SAMEER app (CPCB) · HowToHelp